What time can we arrive?
We ask people not to arrive until after 12-noon to allow the previous campers time to pack up and leave.
If you are staying in our glamping Bell Tent we ask that you arrive between 4pm – 7pm to give us time to get it ready.
If it is outside school holidays/weekends then we are much more flexible – drop us an email as it might be possible that you can arrive earlier. Please ask first.
If you are going to arrive after 8pm, please let us know.
What time do we have to leave our pitch on our departure day?
Again during school holidays we ask people to depart by mid-day so the next campers have time to set up and enjoy the day. Outside of school holidays, especially if no-one else is coming onto the pitch you can stay for as long as you like and enjoy the day. Check with us to see if this is an option – generally it is.
Can we have a fire?
Yes, but you must follow our fire safety guidelines outlined in the T&Cs and the Fire Safety document. We want everyone to stay safe. Please have all campfires in a fire pit that is raised off the ground so the grass doesn’t get scorched. You can bring your own or hire one from us between 6pm-7pm only. Please return the fire pit when you are done.
What do we do with the ashes from our fire or BBQ?
Do not put the ashes in the rubbish bins, on the ground or in the hedgerow. There are metal bins next to the cafe for ashes or embers from your fire or BBQ. Only adults should empty ashes into the ash bins.
Do you allow group bookings?
We’ve found groups are usually not an issue as long as the individuals within the group are respectful and considerate of others around them. If you would like to make a group booking – that is you want to book more than one pitch for a period of time – you will need to pay for all the pitches at the same time in order to reserve them. It is no longer an option for us to block-book a number of pitches and then for individual members of the group to contact us and pay separately.
We ask that one member of the group take on the booking responsibility and email us with details of the group: how many pitches you want and for how many nights.; please also include how many pitches require electrical hook-up, how many people will be on each pitch and whether there will be extra vehicles, gazebos, kitchen tents or pup tents.
What do you sell?
We sell home-reared free range sausages, bacon and eggs; home-made jams, jellies and chutneys; firewood and fire lighters; we also sell fruit and vegetables when we have a surplus. The sausages and bacon are frozen so allow some time for them to defrost. If you want eggs just help yourself from the stall in the front drive and put the money in the honesty box. Please ask us for fire pits, wood, picnic tables, eggs, jams, and/or sausages/bacon – between 6pm – 7pm only from the area next to the cafe. We have plenty of the fire pits and there is no need to reserve/request them in advance. Picnic tables we have a limited number of and need to be reserved in advance.
Do you have opening times?
Please ask us for fire pits, wood, picnic tables and/or sausages/bacon between 6pm – 7pm in front of the cafe. If you have any questions you can text Claire on 07867488955 and she will get back to you. If there is an emergency then text or phone at any time – you can also call our landline 01394411247 or knock at the back of the house.
Help, my dog got off its lead and bit/ate one of your chickens/animals!
If this happens please let us know as soon as possible. We do understand that accidents happen, but we don’t want our animals to suffer. A chicken that has been bitten by a dog might take days to die. Please keep dogs on a secure lead while on the campsite and don’t let children walk dogs unsupervised. Definitely don’t let them near the alpacas as these are guard animals and will kick an unknown dog if it comes in the field.
But my dog is really friendly with chickens, people, alpacas, is very well trained or old, do I still have to have them on a lead?
Yes. If people see your dog off a lead, they might let their not so friendly or well behaved dog off the lead and that would upset Claire as she is very scared of dogs.
But your dog isn’t on a lead
No he isn’t all the time, but when we go to farms or other people’s campsites he is. He is also fantastically well trained (although naughty at times). It is also our campsite and it is one of the perks of owning it – the down side is we have to clean the toilets!
Do you have internet access?
Yes – and it is free. It is not brilliant and it does depend on how many people are using it. The wifi network name and password will have been emailed to you in the booking ‘confirmation email’.
Where are the water points?
Water points are where the red posts are (one is near the gates to the smallholding & the other is near the green building). There are no water points at the black toilet/shower buildings.
What if my electric lead doesn’t reach the electric hook up point?
All of our electric hook up points are within 25 metres of the pitch so a standard 25 metre cable should reach. If you don’t have a 25 metre cable then we do have a few available to loan out. Please text Claire 0786748895 and she will sort you out. We do ask that you return them when you are done. Sorry, I didn’t think about this issue when digging the trenches and putting in the ehu boxes.
This is a good cable to have and this is a good hook-up extension lead
Will you look after our kids for us?
No.
Can I send my kids to animal feeding without coming myself
No, the insurer had kittens when I said people sometimes try and do this. Animal feeding takes place on a working farm. Every children must have a grown-up with them who is prepared to look after them. Claire can’t possibly look after 20 children herself and the animals. Plus animal feeding is fun, why wouldn’t you want to come and cuddle a baby goat?
Do you actually have any rules here?
Well we didn’t and then our insurers told us to put together some guidelines or rules in our T&Cs so we did. Mainly we ask everyone to stay safe and be mindful of others, so keep dogs on a lead, adhere to the fire safety rules and don’t make boide after 10pm . We kind of trust people to be kind and considerate of their fellow campers and of us.
Someone near us is making a lot of noise and it is after 10pm.
OK, that’s not very nice. If this is happening, please feel free to come and let us know. Even if it is late and we are asleep, please let us know as we don’t want your stay here to be ruined by inconsiderate people. We will get up and try to sort it out. We often can’t hear noisy people so it is up to you to let us know. If you don’t want to let us know in the middle of the night (and that is really sweet of you – thank you) please let us know in the morning.
Can we play our radio or amplified music?
You can play music etc quietly before 10pm but sound carries and people on nearby pitches might not like your choice of music so maybe use headphones.
Is this a noisy campsite then?
No, it is generally a very quite place full of lovely considerate, respectful people. However, although we can’t guarantee how people will behave, if there is a problem we will try and resolve it.
The toilets are blocked, what should I do?
Please let us know as soon as possible – we are not on mains drainage. We have a series of cesspits and weepers. If something blocks the system we need to know so we can put it right – this is obviously the best bit about running a campsite.
We bought lots of cheap camping rubbish from the petrol station as it seemed like a good idea at the time – we don’t want it anymore can we dump it in your bins?
No.
Do you have a place to empty chemical toilets?
Yes we do – it is next to the green toilet block.
Do you have a place to empty gray water from washing up?
Yes we do – it is at the front the green toilet block.
Would you mind if we connect one of your hoses to a water tap and wash our car and caravan?
Err yes – we have very low water pressure so this would mean that other people having a shower wouldn’t have such a nice experience. Plus it is a little wasteful of water and we have a water meter.
Do you have a fridge/freezer that we can use?
Yes we do – they are in front of the black toilet/shower buildings and are always available. There are only a couple of small fridge/freezers so we encourage you to bring your own cool box and use ice blocks. There may be a lot of families all wanting access to a very small space so please try to be considerate and don’t fill up the entire fridge with your supermarket shop.
Do you sell Calor Gas (LPG)?
Yes we do sell most standard sizes – If you can plan ahead then please come around between 6pm-7pm and we’ll sort you out. We also are reasonably understanding if you are in the middle of cooking breakfast or dinner and have just run out – if I am here (and not busy in the cafe) then text me and I’ll try to sort you out.
Can I charge my electric vehicle anywhere on site?
No. Our electrician had actual kittens when we asked him this. We do not have a sufficient electrical supply to provide this service. If you do charge your electric car our electrician has told us it will overload our system and then there will be no electricity or hot water for anyone on the campsite until our electrician fixes it. Our electric pitch fee does not include car-charging. Car charging places are available at Honey and Harvey Cafe in Melton, at Tesco in Martlesham, Park & Ride in Martlesham and in various carparks in Woodbridge. We are trying to find a viable solution to get 3-phase electric installed at our campsite but it is very difficult and extremely expensive as we are in a rural area.
We have arrived and you are not here!
Sometimes I go out and swim in the sea or do agility with my dog. Check your email as it should have all the information you need. Or text me 07867488955 and I will sort out any issues as soon as possible.
We want to come by bicycle or walk to your campsite.
Fabulous – we offer a discounted rate for people who don’t use cars/motorbikes to come to the site. We also always try to make space for people who are on foot or bicycles for at least one night.
We would like to leave a review. Where & how can we do this?
We only pay to list with www.ukcampsite.co.uk and we find it a fair and balanced web site where you can trust the reviews as well as the details. So we encourage you to leave a (hopefully positive) review at:
What is your cancellation policy?
Please note that booking payments are non-refundable. If, for any reason, you cancel your booking, then we cannot offer a refund. If, due to unforeseen events beyond our reasonable control we have to close the campsite (including but not limited to the government closing our campsite) we also cannot offer any refunds. In this situation you can transfer your booking to any available dates later in the calendar year. If the dates available don’t work for you then the booking will be deemed cancelled and no refund will be offered. It is not an option to transfer your booking to the next season. We strongly recommend you take out holiday insurance to compensate you in these circumstances if you are concerned.
If you want to change your booking, you must let us know by email. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request for changes.