Camping Terms and Conditions
Booking
- Once we have received an email or phone call detailing your booking request we will consider it a provisional booking until payment is made.
- Payment in full is required to confirm your booking
- If payment is not made within one week we will assume you want to cancel the booking and will make the pitch(es) available to other campers.
- Payment can be made by bank transfer or via card payment
- Your booking is confirmed once you have paid us the total amount payable and you have received a confirmation email from us.
- You must be over 18 to make a booking.
Cancelling or changing your booking
Please note that pitch payments are non-refundable nor transferrable to another calendar year. If you cancel a confirmed booking for any reason then we are sorry but we can’t refund the payment. This also includes where you cancel your booking for any reason outside of your reasonable control, including without limitation, inclement weather and illness. We strongly recommend you take out holiday insurance to compensate you in these circumstances if you are concerned.
If you want to change your booking, you must let us know by email. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request for changes. Any possible change must be requested with more than 2 weeks notice.
If we need to cancel your booking
If we need to change or cancel your booking because it becomes impossible to deliver the booking due to unforeseen events beyond our reasonable control (including but not limited to pandemic, severe weather events, government forced closures, fire, explosion, flood, earthquake, subsidence, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks) we will not refund your payment. We will do our best to offer you a suitable alternative booking later in the calendar year and we will be as flexible in doing this as we can. If you choose not to accept the alternative we offer, the booking will be deemed cancelled and no refund will be made.
We strongly recommend you take out holiday insurance to compensate you in these circumstances.
Group Bookings
We do still accept group bookings (2 or more pitches constitutes a ‘group’), but the following must be adhered to
- Someone from the group must be nominated as group leader.
- The group leader should make the booking via email and provide details of the number of pitches required, duration of stay, people per pitch, requirements for electricity, any additional vehicles and awnings, gazebos etc.
- The group leader needs to make full payment within one week of the provisional booking to confirm the booking. We will not accept payment from individual members of the group. If the full payment has not been made within a week we will assume that the booking is to be cancelled.
- Small changes to the booking can be made (for example additional people staying on a pitch, a gazebo or extra car), but please let us know in advance.
- A pitch consists of one tent, or one caravan or one campervan/motorhome. You cannot have multiple units (tents, caravans, etc) on a pitch. If you want to add an additional tent or caravan this is considered to be an additional pitch. If you want to book extra pitches then we will do our best to accommodate such a request but we cannot guarantee that this will be possible or if it is that it is possible that they will be in the same camping area.
If we need to change or cancel your booking because it becomes impossible to deliver the booking due unforeseen events beyond our reasonable control (including but not limited to pandemic, severe weather events, government forced closures, fire, explosion, flood, earthquake, subsidence, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks) we will not refund your payment. We will do our best to offer you a suitable alternative booking later in the calendar year and we will be as flexible in doing this as we can. If you choose not to accept the alternative we offer, the booking will be deemed cancelled and no refund will be made.
For large groups we might not have a single date available, in this instance we will try and offer you separate dates for members of the group. If you do not accept these dates, we will assume you have cancelled your booking. We will not offer refunds in this instance.
We strongly recommend you take out holiday insurance to compensate you in these circumstances.
You must not charge an electric vehicle from the accommodation.
Dogs are permitted on our site, but they must be kept on a lead at all times when on the site. You must clean up after your dog.
Our right to evict
We may terminate our contract with you and ask you to leave your accommodation and the campsite immediately (without any compensation being payable) if:
- we consider that you or your party’s behaviour endangers the safety of our visitors or staff;
- complaints are made of anti-social or unacceptable behaviour against you or your party;
- you or your party cause an unreasonable amount of damage to the campsite/smallholding